Kichler Lighting Shop has CLOSED

Kitchler Lighting Shop store has closed. 


Refunds

All KichlerLightingShop.com items are returnable within 30 days of delivery for a refund of the full price of the item minus our shipping costs. If the purchase was sent with “Free Shipping” the original shipping costs will be deducted from the refund.

 

The only exception to this are custom-made items, clearance items, open box items, accessories (i.e. bulbs, wire, etc) and installed items are non-returnable unless defective.

 

Please contact us if you have specific questions about your product  We appreciate your business and look forward to serving you!


Steps to process a return:

1.    Contact Customer Service at [email protected]

2.    Obtain a valid RGA# number from our Customer Service Department

3.    Have all original packaging (including instructions and parts)

4.    Packaging must not have writing on it or defaced in any way.

5.    You must send back to the correct address provided by our Customer Service Department. 

 

Please understand that it is your responsibility to insure package contents being returned in the event of damage in shipment.

 

Any item that are custom made item, clearance items, accessories (i.e. bulbs, switches, wire, etc) and/or installed items cannot be returned for a refund, exchange or credit.

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